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Overview

  • Title: Interaction Design Consultant
  • Location of Assignment: New York, USA
  • Language(s) required: English, other official UN language is an asset
  • Travel: Yes, as required
  • Duration of Contract: 11.5 months ( 8 Feb 2016 – 23 Jan 2017)

UNICEF has been innovating for children for more than 60 years. The Innovation Unit in New York supports the organization’s 135+ country offices in finding solutions for the world’s most vulnerable children. The UNICEF innovation work includes both policy and practice of innovation in UNICEF, and the larger UN. UNICEF is engaged in testing and scaling up new partnerships, technologies, and collaborations in some of the world’s most difficult operating environments. UNICEF’s system of innovation throughout the organization includes:

  • An Innovation Unit in New York: to support UNICEF programmes on the ground and the organisation at large through partnerships, technologies, and connections
  • An Innovation node in San Francisco: to build partnerships with the technology sector, and will help scale social innovation start-ups
  • A Global Innovation Centre in Nairobi: to identify and field tests scalable innovations

A network of Innovation Labs around the world: to bring together the private sector, academia, and the public sector to develop solutions for key social issues, and ensure we are always watching for new ideas from unexpected places.

Purpose

We seek a strong self-motivated top-level UX/UI designer who can maintain strong design sensibilities even under tight time constraints, who can work with others to create a plan of action to best communicate ideas visually and who can maintain clarity in their work while juggling and prioritizing several projects at once. The overall objective of this role will be to provide design support and expertise in several program areas and UNICEF projects, including but not limited to: user experience and user interaction design, research and consultation for web-based designs, apps and data information systems, information architecture and systems mapping design, maintenance and evolution of previously designed Innovation Fund website.

This position will range from project support to owning projects and seeing them through to completion. We seek someone who can work closely with our Interaction team leads but who also can prove they can task manage and follow-through on projects independently. Due to the diversity of the role, the team is looking for a hybrid designer, who can ideally work across various devices and platforms – especially web and mobile. The candidate should have basic familiarity with coding programmes such as CSS, HTML and have an understanding of content management systems (CMS). The candidate should also understand other more complex coding systems in order to communicate ideas with the engineers and data scientists on the team.

The ideal candidate will be an interaction designer who has experience with complex systems and who is able to toggle between a number of projects at the same time. The ideal candidate must have a strong sense of UNICEF’s programmes and goals, who expresses a passion for designing for social impact through their portfolio, who has experience communicating easily with a diverse range of staff – designers and non-designers alike –  and who has a knack for extrapolating information from team members that can be translated into simplified and articulate ways.

Expected results: (measurable results)

  1. Work closely with the Innovation Fund Manager, Interaction leads and developers to continue the evolution and upkeep of the Innovation Fund website.
  2. Support on maintaining and evolving other innovation products that have digital interface components.
  3. Supporting the data science team to visually articulate pilot projects in the form of data visualization or information graphics.
  4. Working with our developers to test new applications which support our internal operations, events and communications with various innovation colleagues.
  5. Create mockups and wireframes for websites, software, and dashboards for different projects, as necessary and ensure branding guidelines are upheld across the various mediums.
  6. Produce user requirements, personas, storyboards, scenarios, flowcharts etc. to give shape to any preliminary idea.
  7. Research prototyping tools that can be easily used to enhance the user experience and to communicate ideas.

Duty Station
New York Headquarters – New York, NY

Timeframe

  • Start date: 8 February 2016
  • End date: 23 January 2017

Deliverables

  • Become familiarized with the most recent innovation products, their histories and evolution from start-up to scale-up and the design needs that revolve around them.
  • Familiarize yourself with prototypes being developed with the Research and Development team and start to propose ways to get folded into their workflow.
  • Work with the Innovation Fund manager to review the most recent status of the Innovation Fund website – review any handover notes from previous designers, sit with the Visual Strategy lead to strategize next steps.
  • Assess latest Mapping Innovation tool and propose new filters and features – provide sketches and suggest ways to integrate this with the Innovation Fund website.
  • Work with software developer and event lead to prototype digital applications that can be used for networking and partnership events. Applications should be templated in a way to be replicable for reuse for future events throughout 2016. App content should include capability to poll, choose sessions/topics, interact with social media, and connect with other attendees.
  • Work with the Visual Strategy team to understand the overall innovation branding exercise. Propose new branding designs that complement both UNICEF’s brand and the design work in-progress in the innovation unit. Review existing styles, color palettes, layouts and past logos or branding pieces and work with the design team to propose a refreshed solution to complement the global team.
  • Start considering a workflow for uptake of interaction design requests. Work with the Visual Strategy lead to come up with best practices and propose several workflow options. In particular, suggest how interaction workflows should work on the NY team versus global innovation network.
  • Start to develop design progressions for the Innovation Fund website. Propose sketches or new wireframes for new features or changes.
  • Present concepts to Innovation Fund manager which include additional or improved features to the Innovation Fund website. Concepts should be prototyped in a prototyping app like Invision or similar. Work with the Innovation Fund manager to schedule user testing with stakeholders.
  • Create wireframes of Innovation interactive site
  • Review latest use case prototypes from the Research and Development team and work with leads to critique and suggest improved user interface designs. Draw up sketches and provide samples to the developer about improved interfaces, filters and design.
  • Work with Visual Strategy team and U-Report coordinator to plan out next iterations of the U-Report brand. This includes taking an assessment of the current website and any other digital platforms (i.e. U-Report App) and preparing to suggest next iterations on how to progress the branding to be more global.
  • Work with Visual Strategy team and software developer to review last prototypes for talent pool resource platform. Wireframe new concepts and present ways to execute platform.
  • Review latest use case prototypes from the Research and Development team and work with leads to critique and suggest improved user interface designs. Draw up sketches and provide samples to the developer about improved interfaces, filters and design.
  • Work with Visual Strategy team and U-Report coordinator to plan out next iterations of the U-Report brand. This includes taking an assessment of the current website and any other digital platforms (i.e. U-Report App) and preparing to suggest next iterations on how to progress the branding to be more global.
  • Work with Visual Strategy team and software developer to review last prototypes for talent pool resource platform. Wireframe new concepts and present ways to execute platform.
  • Present working prototypes of the Mapping Innovation interactive site.
  • Review innovation portfolio website and provide support on improving the UX/UI. Provide design support and design of addition of new portfolio pieces and resources.
  • Review onboarding website and provide design support on improving the UX/UI. Site should also complement onboarding experience.
  • Review current digital archive methods and list considerations for how to improve the archiving process for our project files. Considerations must be made for how this archiving, retrieval and file-naming methods can be used for both NY, SF and global teams. Present finding to Visual Strategy team.
  • Work with developer to move forward on next design iteration of talent pool resource CMS platform. This includes creating interactive wireframes for platform pages to present to the team.
  • Work with team to recruit users to test talent pool resource platform.
  • Design support for Internet of Good Things interface design for feature phones. Work with IoGT lead and Visual Strategy lead to provide new design additions.
  • Provide design assets for review by U-Report team. This includes new background designs, new font suggestions, additional colors if necessary and layout design concepts which can accommodate new features like jobs.
  • Work with Interaction Leads to think of new and interactive ways to present the 2016 Annual Report. Consider how this can evolve for future years as a tool to show progress of our work.
  • Complete talent pool resource platform and launch beta testing site.
  • Work with design fellow to produce the 2016 Annual Report.
  • Prepare Mapping Innovation interactive site for beta user testing.
  • Follow-up on U-Report branding with the U-Report team.
  • Present latest versions of a digital archive system to the global team. User test, tweak and strategize how to communication the implementation of the system with our team.
  • (Ongoing) Work with design fellow to produce design 2016 Annual Report
  • Prepare handover notes for all work. This includes all raw files, notes for consideration for any upcoming designers or developers.
  • Complete Mapping Innovation interactive site for launch.
  • Assist the design lead on user interface design, process design, system design and data visualization support for various programme areas.
  • Ongoing design support for Innovation Fund website.
  • Ongoing support around data research and developer pilot projects.

Key competences, technical background, and experience required Deadline

The applicant must hold a Bachelor’s degree and/or Master’s degree and 3-5 years of professional Junior Level experience in a relevant field – i.e. interaction design, human-computer interaction, information design and information architecture, visual communication, media design, system design or related – and have proven experience in translating complex ideas into unified storytelling visuals.

Qualifications include:

  • Strong design skills particularly in user experience, user interface design and visualization of systems and complex information and structures. Strong knowledge of design platforms like Adobe Creative Suite, design techniques, software, data visualization.
  • A portfolio which shows strong design work for web and mobile.
  • Experience with prototyping tools like Invision, Marble, Axure, etc. This includes the ability to create quick prototypes based on ideas and be able to test it out with various stakeholders in order to create a better user experience.
  • Familiarity with coding programs (ex. D3) and at least basic understanding of CMS, CSS, HTML. This also includes strong communication skills especially when working with developers.
  • Knowledge of capabilities and limitations of web and mobile technologies and ideally some experience that extends beyond-screen based designs.
  • Ability to design effectively using constrained mediums such as Powerpoint.
  • Proven capability of working on a project from the concept to the final design package.
  • An ability to communicate complex, abstract concepts using both visual, verbal and written language.
  • Ability to work with a diverse team in a rapidly-changing work environment: Proven experience working with a diverse team and being able to parse through large amounts of information in order to create synthesized and clear designs.
  • At least 3-5 years of professional Junior Level experience in developing branding and layout. Additionally, the candidate should be able to integrate new guidelines into the team workflow.
  • Knowledge of SMS technology and mobile usage in developing countries and a familiarity with UNICEF Innovation Labs and products is a plus.

Additional Experience and Knowledge:

  • Familiarity with open-source technology
  • Familiarity with development/programming language
  • Self-starter and able to time-manage oneself.
  • Excellent written and verbal communication skills
  • Design preparation and production skills
  • Ability to work in a team and in a diverse and rapidly-changing work environment
  • Experience working within the social impact space

Languages:

Fluency in English. Knowledge of another official UN language is an asset.

How to Apply

Applicants are requested to send their submissions to pdconsultants@unicef.org with subject line:

Interaction Design Consultant” by 25th January 2016, 5:00pm EST.

Applications must include:

Please indicate your ability, availability and daily/monthly rate (in US$) to undertake the terms of reference above. Applications submitted without a daily/monthly rate will not be considered.

NOTE: Files should not exceed 5.0MB limit

UNICEF is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

 

CONDITIONS OF SERVICE – CONSULTANTS

  1. LEGAL STATUS

Individuals engaged under a consultant contract serve in a personal capacity and not as representatives of a Government or of any other authority external to the United Nations. They are neither “staff members” under the Staff Regulations of the United Nations and UNICEF policies and procedures nor “officials” for the purpose of the Convention of 13 February 1946 on the privileges and immunities of the United Nations. Consultants may, however, be given the status of “experts on mission” in the sense of Section 22 of Article VI of the Convention. If they are required to travel on behalf of the United Nations, they may be given a United Nations certification in accordance with Section 26 of Article VII of the Convention.

  1. OBLIGATIONS

Consultants shall have the duty to respect the impartiality and independence of the United Nations and shall neither seek nor accept instructions regarding the services to be performed for UNICEF from any Government or from any authority external to the United Nations. During their period of service for UNICEF, consultants shall refrain from any conduct that would adversely reflect on the United Nations or UNICEF and shall not engage in any activity that is incompatible with the discharge of their duties with the Organization. Consultants are required to exercise the utmost discretion in all matters of official business of the Organization. In particular, but without limiting the foregoing, consultants are expected to conduct themselves in a manner consistent with the Standards of Conduct in the International Civil Service. Consultants are to comply with the UNICEF Standards of Electronic Conduct and the requirements set forth in the Secretary General’s Bulletin on Special Measures for Protection from Sexual Exploitation and Sexual Abuse, both of which are incorporated by reference into the contract between the consultants and UNICEF. Unless otherwise authorized by the appropriate official in the office concerned, consultants shall not communicate at any time to the media or to any institution, person, Government or other authority external to UNICEF any information that has not been made public and which has become known to them by reason of their association with the United Nations. The consultant may not use such information without the written authorization of UNICEF. Nor shall the consultant use such information for private advantage. These obligations do not lapse upon cessation of service with UNICEF.

  1. TITLE RIGHTS

UNICEF shall be entitled to all property rights, including but not limited to patents, copyrights and trademarks, with regard to material which bears a direct relation to, or is made in consequence of, the services provided to the Organization by the consultant. At the request of UNICEF, the consultant shall assist in securing such property rights and transferring them to the Organization in compliance with the requirements of the applicable law.

  1. TRAVEL

If consultants are required by UNICEF to travel beyond commuting distance from their usual place of residence, such travel at the expense of UNICEF shall be governed by conditions equivalent to the relevant provisions of the 100 series of the United Nations Staff Rules (Chapter VII) and relevant UNICEF policies and procedures. Travel by air by the most direct and economical route is the normal mode for travel at the expense of UNICEF. Such travel will be by business class if the journey is nine hours or longer, and by economy class if the journey is less than nine hours, and first class by rail.

  1. MEDICAL CLEARANCE

Consultants expected to work in any office of the Organization shall be required to submit a statement of good health prior to commencement of work and to take full responsibility for the accuracy of that statement, including confirmation that they have been fully informed regarding inoculations required for the country or countries to which travel is authorized.

  1. INSURANCE

Consultants are fully responsible for arranging, at their own expense, such life, health and other forms of insurance covering the period of their services on behalf of UNICEF as they consider appropriate. Consultants are not eligible to participate in the life or health insurance schemes available to United Nations staff members. The responsibility of the United Nations and UNICEF is limited solely to the payment of compensation under the conditions described in paragraph 7 below.

  1. SERVICE INCURRED DEATH, INJURY OR ILLNESS

Consultants who are authorized to travel at UNICEF’s expense or who are required under the contract to perform their services in a United Nations or UNICEF office, or their dependants as appropriate, shall be entitled in the event of death, injury or illness attributable to the performance of services on behalf of UNICEF while in travel status or while working in an office of the Organization on official UNICEF business to compensation equivalent to the compensation which, under Appendix D to the United Nations Staff Rules (ST/SGB/Staff Rules/Appendix D/Rev.1 and Amend.1), would be payable to a staff member at step V of the First Officer (P-4) level of the Professional category.

  1. ARBITRATION

Any dispute arising out of or, in connexion with, this contract shall, if attempts at settlement by negotiation have failed, be submitted to arbitration in New York by a single arbitrator agreed to by both parties. Should the parties be unable to agree on a single arbitrator within thirty days of the request for arbitration, then each party shall proceed to appoint one arbitrator and the two arbitrators thus appointed shall agree on a third. Failing such agreement, either party may request the appointment of the third arbitrator by the President of the United Nations Administrative Tribunal. The decision rendered in the arbitration shall constitute final adjudication of the dispute.

  1. TERMINATION OF CONTRACT

This contract may be terminated by either party before the expiry date of the contract by giving notice in writing to the other party. The period of notice shall be five days in the case of contracts for a total period of less than two months and fourteen days in the case of contracts for a longer period; provided however that in the event of termination on the grounds of misconduct by the consultant, UNICEF shall be entitled to terminate the contract without notice.

In the event of the contract being terminated prior to its due expiry date in this way, the consultant shall be compensated on a pro rata basis for no more than the actual amount of work performed to the satisfaction of UNICEF. Additional costs incurred by the United Nations resulting from the termination of the contract by the consultant may be withheld from any amount otherwise due to the consultant from UNICEF.

  1. TAXATION

The United Nations and UNICEF undertake no liability for taxes, duty or other contribution payable by the consultant on payments made under this contract. No statement of earnings will be issued by the United Nations or UNICEF to the consultant.

[1] P 11 form can be downloaded from our website at http://www.unicef.org/about/employ/files/P11.doc

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