Title: User Experience & Interface Design Lead (Consultancy)
Location: New York, HQ, Field Results Group
Duration: 11.5 months

BACKGROUND
UNICEF’s role in planning, measuring, tracking, and reporting results for children requires the ability to gather, integrate, and share information between multiple actors. The demands for real-time information and problem solving with partners is vital to this process, especially in humanitarian action. While some country offices have attempted to address these needs individually in the past, eTools is the only institutionally supported platform built for this purpose.

eTools is a platform designed and built by UNICEF to strengthen the way it works with partners in managing results for children.

eTools development follows a phased and modular approach to software development, with releases based on an agreed set of prioritized modules and features. With eTools being iteratively developed with its users in mind, the need for a strong user experience design practice has become paramount. Hence, the eTools project seeks a User Experience Design lead to develop and manage the complete spectrum of usability design for the eTools platform.

PURPOSE
We seek a strong self-motivated top-level UX designer who can maintain strong design sensibilities even under tight time constraints, who can work with others to create a plan of action to best communicate ideas visually and who can maintain clarity in their work while juggling and prioritizing several projects at once. The overall objective of this role will be to provide design direction and expertise for the eTools product team, including but not limited to: user experience and user interaction design, research and consultation for web-based designs, apps and data information systems, information architecture and systems mapping design, maintenance and evolution of the eTools platform and companion mobile applications. A key element of this role will be to work with both users and UI developers throughout the software development cycle.

The right candidates will be excellent communicators, knowledgeable about UI design, passionate about user-centered product development, comfortable in a flat, fast moving teams, excited to collaborate, and focused squarely on impacting the design of a platform to advance UNICEF’s mission.

Key responsibilities include:

  • Work closely with product teams and drive product design process
  • Take broad, conceptual ideas and turn them into something useful and valuable for our users (UNICEF staff and partners)
  • Partner with product management, engineering, and user engagement teams to oversee the user experience of a product from conception until launch (and then some)
  • Design and specify user interfaces and information architecture using participatory and iterative design techniques, including observational studies, user interviews, usability testing, and other forms of requirements discovery.
  • Produce user requirements specifications, personas, storyboards, scenarios, flowcharts, design prototypes, and design specifications.
  • Design flows and experiences that are incredibly simple and elegant
  • Work closely with development teams to ensure that design specifications are implemented.
  • Communicate results and illustrate suggestions in compelling and creative ways

QUALIFICATIONS AND EDUCATION

  • At least five years of user interface design experience; preferably on a web/mobile product development setting
  • Strong project and people management skills. Must be able to function as a project leader as well as an individual contributor.
  • The ability to think at a high level about product strategy and vision (not just ‘how it should look’ but ‘what we should build’)
  • You possess excellent communication skills (you should be able to clearly articulate your design decisions)
  • Strong knowledge of user interface design processes and methodology, particularly as applied to responsive web-based and/or mobile applications.
  • Proficiency with design and prototyping tools such as Adobe CS, Axure, Sketch, FramerJS, and a willingness to explore new tools.
  • Knowledge of capabilities and limitations of Web technologies such as HTML, JavaScript, Flash, and CSS; preferably some experience with front-end programming (you should be able to code up a simple web site and/or an application)
  • A passion for creating products that resonate emotionally with people.
  • Demonstrated experience with end-to-end (hybrid UX and UI) product design preferred
  • Must have a portfolio featuring examples of interaction design work

LANGUAGES
Fluency in English. Proficiency in French and/or Spanish is a plus.

HOW TO APPLY
Interested and qualified candidates should send submit:

  1. Detailed and up-to-date P11 form (which can be downloaded athttp://www.unicef.org/about/employ/index_53129.html) and/or a CV/resume;
  2. Covering letter explaining what makes you suitable for this position;
  3. Portfolio (PDF and/or URL to website); and
  4. Daily rate for professional services (assuming 21 working days/month).

Submissions are to be sent to syktsou@unicef.org with subject line “UX/UI Design Lead” by latest 15 April 2016, 17:00GMT.

Applicants must clearly indicate the position applied for and use this order to name file attachments: Firstname_Lastname followed by document e.g. JANE_DOE_CV or JANE_DOE_CoverLetter.

This is an urgent requirement, so successful candidates will be expected to start soon after selection. Please indicate your ability and availability to undertake the terms of reference above.

Please note that acknowledgement of application will be extended only to short-listed candidates.

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

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