View the complete Terms of Reference here

Title: eTools Rollout Support Specialist

Location of Assignment: Kathmandu or Bangkok

Level: P3 – Temporary Appointment

Travel: Office-based with up to 60% field travel and support

The position will be under the overall supervision of Chief, Implementation Modalities, FRG.


UNICEF’s role in planning, measuring, tracking, and reporting results for children requires the ability to gather, integrate, and share information between multiple actors. The demands for real-time information and problem solving with partners is vital to this process, especially in humanitarian action. While some country offices have attempted to address these needs individually in the past, eTools is the only institutionally supported platform built for this purpose.

eTools is a platform designed and built by UNICEF to strengthen the way it works with partners in managing results for children.

eTools development follows a phased and modular approach to software development, with releases based on an agreed set of prioritized modules and features. With eTools being incrementally introduced to country offices throughout 2016-17, the need for professionals in product rollout and support is vital. Hence, the eTools project seeks a programme specialist for eTools rollout coordination and support; specifically around:

● Maintaining relationships with country offices interested in deploying eTools in coordination     with relevant regional offices
● Advising offices on guidelines for adopting eTools in a country office
● Addressing high level needs by eTools users to Product and Engineering teams
● Liaising with the eTools team in NY and Regional Partnerships Advisors in defining standard procedures and optimizing rollout processes

Qualifications of the Successful Candidate:

  1. Education – Advanced university degree in any of the following: Social Sciences, Public Administration, Business Administration, International Relations, International Humanitarian Law, Development Studies, Community Development, Anthropology, Public Health, Education or other fields related to the work of UNICEF. Undergraduate degree with additional 6+ years of relevant work experience will be considered in lieu of advanced degree.
  2. Work experience – At least 5 years of progressively responsible professional work experience in international development and/or a global system deployment with proven ability to manage projects involving many stakeholders. Familiarity with UNICEF’s country programme cycle and associated processes is an asset. Familiarity with dedicated IT systems utilised by users with a range of experience and aptitudes for IT systems, and related user support systems.
  3. Languages – Excellent writing and communication skills in English and preferred knowledge of at least one other UN language
  4. Software – Knowledge of MS Office suite, modern software development and deployment methodologies, and varying software systems and requirements (relevant to eTools stack and future software development incorporations). Knowledge and experience in training users of varying technical capacity on software systems

Competencies of the Successful Candidate:

Core Values
• Commitment
• Diversity and Inclusion
• Integrity
• Communication
• Working with People
• Drive for Results
• Leading and Supervising
• Formulating Strategies and Concepts
• Analyzing
• Applying Technical Expertise
• Planning and Organizing


Interested and qualified candidates should send submit:

  1. Detailed and up-to-date P11 form (which can be downloaded at;
  2. CV/resume; and
  3. Cover letter explaining what makes you suitable for this position.

Submissions are to be sent to with subject line “eTools Rollout Support Specialist” by latest 11 August 2016, 17:00 EDT.

Please note that only short-listed candidates will be contacted.

View the complete Terms of Reference here
Print This Story